KPTC launches 24-hour helpline

The Karnataka Power Transmission Corporation (KPTC) on Monday joined hands with the All India Radio to launch a 24 hours helpline for redressing consumer grievances.

This new initiative is based on the interactive voice response system (IVRS). Consumers can dial 080-22370711 o 22 / 33 / 44 any time and record their complaint.

The IVRS logs each complaint onto the computer and it is then forwarded to the respective assistant executive engineer via SMS for redressal, according to a press release.

KPTC managing director Bharat Lal Meena claimed that the first of its kind initiative in India by AIR is designed in such a way that it combines technology and transparency to ensure that all complaints are attended to quickly.

"The IVRS monitors the response to the complaints lodged and escalates from assistant engineer to chief engineer if the officials do not respond to the complaint in 48 hours," he added.