Travel firms get battle-ready for post-Covid scenario even as unknowns loom

Many are doing online product and sales workshops to enable staff to adapt to changed business scenario, even though there is little clarity on when travel curbs will be lifted

Travel companies are working on new business plans, devising ways to engage with customers, and training staff to adapt to a post-Covid-19 business environment.

The travel industry has come to a grinding halt with the imposition of travel bans and curfew across the world and it is unclear when travel restrictions will ease.  “Our priority now is to protect the organisation and the employees,” said Madhavan Menon, chairman and managing director, Thomas Cook India.

“We have several projects underway. We need to see what changes need be made in our products, technologies, customer engagement, and workplace. That is our focus,” added Menon.

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