Under fire from restaurants, Zomato pushes food policy deadline to May 3

Zomato added that it would work closely with its restaurant partners to establish the genuineness of any complaint received

Within hours of restaurants calling Zomato’s new food quality policy one-sided, the delivery platform has stepped up communication with its partners to signal peace and prevent any hasty action. Fearing a ban based on customer complaints, National Restaurant Association of India (NRAI) president Kabir Suri had earlier raised industry concerns in his conversation with Zomato co-founder Mohit Gupta.

In a day of fast moving developments, Zomato said late on Friday that it was pushing the implementation of the new food quality policy to May 3 from April 18. The food delivery platform has also invited feedback from restaurants on the framework