 "Union Finance Minister Nirmala Sitharaman")
Finance Minister Nirmala Sitharaman on Wednesday told state-owned banks to not “blindly” trust the credit scores of loan seekers, and to focus on improving branch-level connect with customers. Her suggestions came on a day she launched a new set of reform measures for public sector banks (PSBs), aimed at enhancing the role of technology.
“What I will say will not be music to your ears…Go back to branch banking. There is no branch-level connect as much as it was before. Though we would want data analytics and big data because it is advantageous nationally, at the branch level, customers expect a
