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SMEs capitalise on agility, innovation to drive revenue growth: Survey

Rising borrowing costs and access to finance is making SMEs to look at alternate options of raising funds to fuel their ambitious growth

Press Trust of India  |  New Delhi 

Investments in small savings schemes rise to Rs 1.55 trillion in 2017-18

India's small and medium businesses are using their advantages such as size, agility and as their top three strategies for driving in 2018, says a survey.

However, 42 per cent of 300 Indian (SMEs) -- which participated in the survey, said that getting access to to grow the is difficult, compared to 33 per cent respondents globally. These Indian are also getting at higher rates compared to global counterparts.

The second edition of the 2018 further said that are looking at embracing responsible practices as a way to attract more customers.

It said Indian SMEs, like their global counterparts, are going 'back to basics' with a focus on growing current market share, increasing operational efficiency and maintaining current company strengths to unlock growth in 2018.

"Our research shows that India's smaller enterprises are primed for success in 2018 by balancing with efficiency improvements and leveraging unique attributes of agility, and strong customer relationships. Indian are now placing equal priority embracing responsible practices to attract more customers," Saru Kaushal, Vice President, Global Commercial Services, American Express Banking Corp.

Rising borrowing costs and access to is making SMEs to look at alternate options of raising funds to fuel their ambitious growth, Kaushal said.

"Our research shows that just 46 per cent of Indian SMEs say that they are satisfied with the current financing options available to them, highlighting the time-consuming application process, high interest rates and hidden fees as the top pain points," she said.

At a macro-level, she said, 78 per cent of Indian SMEs recognise that SMEs play an important role in their country's and Indian SMEs also foresee high over the next three years of 7 per cent a year, along with a 6 per cent annual growth in profits (both very slightly higher than the global average).

Another emerging theme from this year's report is how SMEs across the globe are also embracing responsible business practices as a way to attract more customers, it said.

Worldwide, customers are demanding more ethical and and services, it added.

American Express has partnered with Oxford Economics to survey SMEs from around the globe to understand the threats they face and the business opportunities and strategies they will take advantage of in the year ahead.

Overall, in the telephonic survey participated 3,000 owners, executive board members of SMEs with between 10 and 250 employees and revenues of up to $30 million.

First Published: Thu, November 29 2018. 18:20 IST