Banks, fintech firms need to collaborate to reach the unserved population

There is a clear need for both banks and bankers, say experts

Leading names of the fintech and payment industry, including Google Pay Managing Director (MD) and Business Head Sajith Sivanandan; PhonePe Founder and Chief Technology Officer Rahul Chari; Amazon Pay India Director Vikas Bansal; HDFC Bank Chief Information Officer, Group Head IT Ramesh Lakshminarayanan; Avanti Finance Chief Executive Officer (CEO) Rahul Gupta; and Infrasoft Technologies MD and CEO Rajesh Mirjankar joined Tamal Bandyopadhyay at the Business Standard BFSI Insight Summit in October 2021, to discuss whether fintechs have made banks obsolete. They shed light on what banks and fintechs need to do to improve the customer experience and reach the unserved