Hennes & Mauritz AB’s woes in Asia deepened after a “problematic” map on its website drew the attention of Chinese authorities, with the retailer’s attempts to resolve the matter then angering consumers in Vietnam.
H&M’s Shanghai unit was summoned by two of the city’s regulators to correct mistakes on the image, and the firm said it will carry out the rectification, according to the local arm of the Cyberspace Administration of China on Friday. It didn’t elaborate on the corrections that were ordered, and it’s not immediately clear which map on H&M’s website is in question.
Changes by the Swedish firm to its map are infringing on Vietnam’s maritime sovereignty, the Saigon Giai Phong newspaper reported, citing the chairman of one of the country’s consumer rights associations. H&M’s spokespeople in China and Stockholm didn’t immediately respond to requests for comments.
H&M recently became a high-profile example of foreign companies punished for crossing China’s political lines, facing the brunt of the government’s ire against clothing retailers who criticize human rights abuses in the cotton-producing Xinjiang region.
It was called out by the Communist Youth League and the People’s Liberation Army for a statement dating back to September that expressed concern about reports of Uyghurs in forced labor. H&M’s outlets vanished from Apple Maps and Baidu Maps searches, and some stores in smaller cities were closed by landlords.
China claims more than 80 per cent of the South China Sea and backs up its claim with a 1947 map that shows vague dashes — the so-called nine-dash line — looping down to a point about 1,100 miles (1,800 kilometers) south of its Hainan island. Vietnam, the Philippines, Brunei, Malaysia and Taiwan claim parts of the same maritime area, and have sparred with China over which claims are valid.
Vietnamese law bars firms from using images that infringe on its sovereignty, which the nine-dash line represents, the Saigon Giai Phong said. H&M opened its first store in Ho Chi Minh City in 2017 and now has 12 outlets across the country.
On the internet, Vietnamese consumers criticised H&M’s reported acquiescence to Chinese authorities. Some called for a boycott of H&M’s products, demanded the company apologise to Vietnam and restore changes to the map or close its Vietnam outlets, the paper said.