The holiday season is here, which means prying relatives asking awkward questions. To keep such situations under control for its employees, Facebook has built a special chatbot.
The new 'Liam Bot' chatbot teaches Facebook workers official company answers for dealing with thorny questions like, "Is Facebook destroying democracy?", The New York Times reports.
Using artificial intelligence, the chatbot instructs the employee to answer with points including Facebook consults with experts on the matter, It has hired more moderators, It is working on AI to spot hate speech, and so on. It also provides a step-by-step guide to help those asking easier questions related to account recovery.
(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.