To address high demand for customer service via text messaging
Hinduja Global Solutions announced its Digital Assist Text service, a solution that allows brands to easily engage via automated and live agent assisted text with today's multitasking consumer. The offering also bolsters existing customer service capabilities by allowing customers and agents to easily pivot from voice, chat, web, or email to text and from text back to another channel at any point throughout a single interaction, based on topic and customer preference.Powered by Capital Market - Live News
