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Alibaba faces consumer complaints in Europe

AFP  |  Paris 

Six European rights associations said Friday they have asked national authorities to look into illegal practices by firms using the site of Chinese giant

Buyers in European countries enjoy the right to return goods within two weeks and get clear warranty information about the minimum 2-year warranty period, rules that platforms that host third-party sellers have sometimes found difficult to enforce.

rights groups in Belgium, France, Italy, Luxembourg, the Netherlands, and asked their national regulators to look into practices on AliExpress, which mostly hosts Chinese sellers.

"If wants to trade on the European market, it must respect the rules that apply here. That is not negotiable," said Sandra Molenaar, of the Dutch association Consumentenbond.

The Consumentenbond also noted that AliExpress' terms and conditions force consumers to go to arbitration in Hong Kong if they have any dispute, while EU laws give them the right to go to courts in their own country.

French consumer group UFC-Que Choisir meanwhile said that French clients were not being provided with documentation in French.

France's anti-fraud office said it took the complaint seriously, as did

"We will look attentively at the complaint which we have received and we are ready to engage in discussions with the and competent authorities," the company told AFP.

"We respect the rights of consumers and we are very attentive to their concerns."

The complaints came a day after Alibaba's founder was in for a tech conference, where he wryly suggested should spend more time fixing problems than creating laws and rules.

"If you think the tech revolution is a problem, I am sorry to say that it has just started," said Ma.

"If you think it is an opportunity, it is only beginning. One thing changes: your mentality."


On Wednesday, announced its net profit more than tripled to USD 3.8 billion in the first quarter.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Fri, May 17 2019. 19:06 IST
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