HCL Tech in strategic partnership with H-P

HCL Technologies and Hewlett-Packard (H-P) today entered into a strategic business partnership, under which EnsureIT - an IT management program aimed at assuring IT performance for HCL's BPO division, was inaugurated today.

According to an official release issued by HCL to the BSE today, as part of the agreement, HCL BPO has deployed the entire suite of HP OpenView products to create service offerings for its customers. It has demonstrated a stringent commitment to international benchmarks of IT service management including ITIL & ISO 20000.

Speaking on the occasion, Ranjit Narasimhan, president & CEO, HCL BPO, said: "HCL BPO is constantly looking for ways to optimize end-user satisfaction. The partnership with HP has made it possible for us to leverage our infrastructure better so as to maximize utilization, performance and improve response time."

With EnsureIT, HCL BPO will be the first BPO in the country to successfully deploy the ITIL-based management solution - uniquely positioning it to expand its service offerings to its global customers. HCL BPO will now leverage EnsureIT as the single point of contact for end-user management. The newly deployed infrastructure management services will harness 400 plus server & network infrastructure at HCL BPO, the release claimed.