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V S Mahesh: Caveat service emptor

05-01-2013 00:55:00

How to judge a service organisation before you become its customer
V S Mahesh: Michael Porter's last lesson

01-12-2012 00:56:00

Consulting practices developed for manufacturing are disastrous when applied to service companies
V S Mahesh: Punishment and deterrence

03-11-2012 00:03:00

Companies must be strict about employee crimes, or else they risk losing their customers' trust
V S Mahesh: The people that count

06-10-2012 00:45:00

For service firms, a satisfied staff and inspired leadership are crucial
V S Mahesh: Hospitals are not factories

01-09-2012 00:40:00

Hospitals can learn from other service industries how to better serve their primary and secondary customers
V S Mahesh: Back to service school

04-08-2012 00:55:00

Management institutes have to rise to the challenge of teaching how to run service-centred businesses
V S Mahesh: Starving the golden goose

07-07-2012 00:24:00

Tax services - but reinvest it in the sector's growth
V S Mahesh: The service ethos and the state

02-06-2012 00:12:00

The world's crisis is India's opportunity - if its government learns the rules of the service game
V S MAhesh: First time, every time, on time

05-05-2012 00:00:00

One way to simultaneously save 30% of costs and win markets is to prioritise reliability
V S Mahesh: The service of blind imitation

07-04-2012 00:54:00

Indian companies must avoid the errors in the West's models for managing services
V S Mahesh: The price of poor pricing

03-03-2012 00:11:00

Determining the price of a service is uniquely difficult, and most service organisations get it wrong
V S Mahesh: Step-mothering services

14-02-2012 00:12:00

An emphasis on manufacturing is all very well, but India cannot ignore the promotion of service industries
V S Mahesh: Silence from the front lines

04-02-2012 00:44:00

Customer complaints reduction is not an indicator of customer satisfaction
V S Mahesh: Managing the service moments of truth

07-01-2012 00:00:00

Front-line staff are crucial for service quality. Empower them, don't micro-manage
V S Mahesh: Each customer is a brand ambassador

10-12-2011 00:34:00

You can't brand services like you would a product. Focus on word-of-mouth referrals

V S Mahesh

V S Mahesh: Caveat service emptor

V S Mahesh: Michael Porter's last lesson

V S Mahesh: Punishment and deterrence

V S Mahesh: The people that count

V S Mahesh: Hospitals are not factories

V S Mahesh: Back to service school

V S Mahesh: Starving the golden goose

V S Mahesh: The service ethos and the state

V S MAhesh: First time, every time, on time

V S Mahesh: The service of blind imitation

V S Mahesh: The price of poor pricing

V S Mahesh: Step-mothering services

V S Mahesh: Silence from the front lines

V S Mahesh: Managing the service moments of truth

V S Mahesh: Each customer is a brand ambassador

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