Page 5 - Consumer Protection

'Right to Repair': Soon, consumers & third-party vendors may fix products

Committee identifies farming equipment, cell phones, consumer durables among sectors for policy

Uber gets into damage control with the story of a changed company post 2017

Uber's comment on an ICIJ report on the manner in which it flouted local rules to build its business is revealing as it seeks to wash its hands off the management's deeds pre-2017

District Collectors to ensure enforcement of service charge norms: CCPA

Upon receiving related complaints, the District Collector may conduct investigation pertaining to violation of the guidelines and submit the report to the authority within 15 days, said CCPA.

Hotels and restaurants can't levy service charge by default, says CCPA

The hotels have to clearly inform the consumer that paying the service charge is at the consumer's discretion, the CCPA said

Google executive warns against sharing of citizen data, even if anonymized

India in February published a draft data policy for public consultation saying all data collected, stored by government ministries and departments will be open and shareable barring exceptions

LocalCircles asks MoCA for standard after sales service for white goods

In its letter it has asked for publishing end of life service date on every white good/device, stipulated response time for complaint answering, issue resolution, resolution process

Paytm Mall, Snapdeal fined Rs 100,000 each over faulty pressure cookers

The CCPA imposed of Rs 1 lakh fine each on Paytm Mall, Snapdeal for selling non-standard pressure cookers and asked them to recall sold items as well as reimburse the amount paid by consumers

Central govt notifies new rules for enhancing consumer protection

The Centre on Thursday notified rules for Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021."In exercise of powers conferred by provisos to sub-section (1) of Section 34, sub-clause (i) of clause (a) of sub-section (1) of section 47 and sub-clause (i) of clause (a) of sub-section (1) of section 58 read with sub-clauses (o), (x) and (zc) of sub-section (2) of section 101 of the Consumer Protection Act, 2019, the Central Government has notified the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021," the Ministry of Consumer Affairs, Food and Public Distribution said.According to the notification, district commissions will have jurisdiction to entertain complaints where the value of the goods or services paid does not exceed Rs 50 lakh. Further, the State commissions can look onto complaints in the range of Rs 50 lakh- Rs two crores.The ...

Compensate for damage due to natural calamity

The National Commission observed that the melting of snow caused discharge of water in the river, causing the tank's collapse. This was a peril under the policy

It's important to have model builder-buyer agreement: Supreme Court

The bench said that it is an interesting matter as it has earlier dealt with Real Estate Regulations Act and knows its importance

In a first, CCPA initiates class action proceedings against 9 companies

The firms include online travel companies, a social media firm, and an e-commerce firm

Demand notice must be served properly to buyer

The purchaser couldn't be termed a defaulter since the demand letter had not been served properly, and especially when he paid the amount on receiving a reminder

RBI forms working group on digital lending as frauds come into sharp focus

The group will suggest steps to regulate digital lending including online lending platform and mobile lending

CCPA seeks RBI intervention on banks delaying refund when transactions fail

Newly set up consumer protection regulator CCPA has flagged this issue to the RBI seeking its intervention to ensure banks reverse such money on time

Indian delegation leaves for Australia to attend consumer protection summit

The delegation will take part in phase two of the Australia-India Collaborative Consumer Protection Project under Sydney University, an official statement said

Service charge can't be forced

Singh cleared the entire bill, but later filed a complaint before the Central Mumbai Forum seeking a refund of the service charges

Justice through consumer courts: Glass still half full for Indian consumers

While several rulings have strengthened the cause of consumer protection, obtaining justice through consumer courts remains an arduous task

Receipt of cash is payment

As builder had not disputed payment of cash, amount can be treated as received, the Commission said

Grievances galore! Snapdeal, Flipkart on list of firms with most complaints

Data from the National Consumer Helpline show 2,494 complaints received in 3-year period

Jehangir B Gai: Officebearers liable for frauds

The president of the society transferred money to his personal account and ran away from the country