The new DGCA guidelines require airlines to offer these services as "opt-in" options. This means the base fare will not automatically include these charges, and passengers can choose to add them on on
The Delhi High Court instructed the Directorate General of Civil Aviation (DGCA) to proceed with deregistering and surrendering all 54 aircraft to the lessors
Airlines shall ensure that children up to the age of 12 years are allocated seats with at least one of their parents or guardians, who are travelling on the same PNR the DGCA mentioned
The DGCA has made it mandatory for airlines to assign seats for children up to 12 years old when at least one parent or guardian is traveling on the same PNR
Air India has operationalised five new contact centres, including in Cairo and Kuala Lumpur, to provide assistance to its customers worldwide. The Tata Group-owned airline has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. Besides, the carrier has signed up iEnergizer to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries, a release said on Friday. Recently, Air India introduced a premium desk for its premium frequent flyer members as well as business and first-class guests. In the release, the airline said it has implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support internally to assist the customers. "A 24/7 grievance management desk promptly addresses all customer queries, escalations and provides round-the-clock support," it added.
'Challenging start to new financial year', says Vinod Kannan after airline had to cancel 150 flights between March 31 and April 4
FDTL norms are crucial as they guarantee sufficient rest for pilots, minimising the risk of untoward incidents
The cancellations and delays forced India's civil aviation ministry to intervene and monitor the situation, while the aviation regulator has sought daily information on flight disruptions
Airline asked to comply with regulations on assisting passengers affected due to cancellations or delays
Aviation watchdog DGCA has asked Vistara to submit a daily report on flight cancellations as well as delays, and is also monitoring the situation to ensure minimum inconvenience to passengers. The move comes against the backdrop of non-availability of pilots forcing Vistara to cancel a significant number of flights in recent days. In a statement on Tuesday, the Directorate General of Civil Aviation (DGCA) said that in view of the various flight disruptions of Vistara, it has asked the airline to submit daily information and details on the flights that are being cancelled and delayed. The officials of the DGCA are also monitoring the situation to ensure compliance with requirements for providing facilities to passengers in case of flight cancellations and delays. This is to minimise the inconvenience to passengers. On Monday, the airline cancelled around 50 flights due to non-availability of crew and many flights were delayed. Vistara, which is in the process of getting merged wit
The regulator on Tue said airlines can continue to comply with the old FDTL norms, issued in 2019, 'till approval of their respective scheme in compliance with this CAR (civil aviation requirement)'
On Friday, the regulator stated it conducted an audit of Air India in January to check compliance with regulations related to FDTL and the fatigue management system (FMS)
Air India was fined Rs 80 lakh two months after the DGCA conducted a spot audit of Air India Limited in the month of January in order to check regulatory compliance
The carrier aims to add more than one aircraft to its fleet every week next year. As of Feb 29, it operated 366 planes, and had a further 960 on order
IndiGo has repeatedly toyed with the idea of introducing long-haul services to tap the growing pool of affluent Indians flying further afield to places such as the UK and Europe
As of February 2024, the cancellation rate at Akasa Air has been 0.30 per cent, which is the lowest among domestic Indian carriers
Agreement gives Akasa Air 'access to world's best training facilities' for 15 years
Air India Express, a subsidiary of Air India, is all set to begin non-stop flights to Imphal and Kochi from Kolkata this April, an airline official said. "The flights to Imphal will operate daily, while those to Kochi will fly six days a week," he said. The flight from Kolkata to Imphal will depart at 7 am and will reach in Manipur capital at 8.05 am. The return flight will depart at 8.35 am and arrive in Kolkata at 10.20 am, he said. The Kolkata-Kochi flight will take off at 11.25am and reach the destination at 2.35pm, while the return flight will leave at 3.05pm and land here at 6.10pm. The airline through route integration will be operating more flights on various domestic routes, sources said. Meanwhile, the airline has recently announced introduction of four fare products - Xpress Lite (cabin baggage only fares), Xpress Value (15 kg check-in bag fares), Xpress Flex (unlimited changes with no change fees), and Xpress Biz (business class seating with complimentary Gourmair meal
The Directorate General of Civil Aviation (DGCA) has issued the aerodrome license for Ambikapur airport in Chhattisgarh's Surguja district to start flight operations, officials said on Saturday. Maa Mahamaya Airport, Ambikapur, has been developed in the 3-C VFR category to expand air services in the state, a public relations department official said. An application, seeking a license to start air services from the airport, was submitted to the DGCA in December 2022. The aviation regulator on Friday granted the license to the state government for Ambikapur Airport, he said. With this, the state now has three licensed airports -- Bilaspur, Jagdalpur and Ambikapur under the regional connectivity scheme (RCS), he added. The license has paved the way for the operation of 72-seater flights from Ambikapur, he added. The state government has already been making efforts to start air service from Ambikapur Airport to Raipur, Bilaspur, Lucknow, Patna, and Ranchi. With the commencement of fl
Aviation regulator DGCA has decided not to extend the June 1 deadline for implementing the revised flight duty norms for pilots and asked airlines to submit the revised schemes by April 15, according to a communication. The Federation of Indian Airlines (FIA), comprising Air India, SpiceJet and IndiGo, had written at least twice to the regulator seeking more time for implementation of the revised Flight Duty Time Limitations (FDTL) norms were issued on January 8. The new norms, to come into force from June 1, provide for rest time for pilots and seek to alleviate pilot fatigue. In a communication to the FIA, the Directorate General of Civil Aviation (DGCA) said that airlines have to take all necessary steps to roll out the revised FDTL CAR, with effect from June 1, 2024. Further, the carriers have been asked to ensure that the FDTL schemes in tune with the revised norms are submitted for approval by April 15. The revised norms provide for increased weekly rest time to 48 hours for