 "Indigo")
On the fourth floor of IFly — IndiGo’s crew training academy in Gurugram, near Delhi — 30 girls are learning how to serve a meal inside an aircraft. “The meal has to be served within 55 seconds of the passenger’s request. If it is not available you should listen to the complaint, empathise with the customers, apologise and suggest an alternate item,” the instructor, another woman, is saying. She is responsible for turning the college graduates into efficient cabin crews.
IndiGo, according to data from Directorate General of Civil Aviation (DGCA), carries the highest number of passengers in Indian skies
