Infosys BPO inks five-year deal with T-Mobile UK

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has secured a five-year contract with T-Mobile UK.

Infosys BPO has been engaged by T-Mobile UK to support several core processes for their finance directorate – covering customer finance, commercial finance and accounting (F&A) and procurement operations.
 
This strategic partnership is significant as Infosys BPO is taking responsibility for specific transactional activities, allowing T-Mobile to concentrate on financial issues that are strategically important or which deliver competitive advantage.
 
Over the past year, Infosys BPO has been focusing on acquiring domain expertise across industries to enable it to address industry-specific pain points faced by clients, using a combination of process and technology levers to improve efficiencies.
 
“Our strong F&A capabilities combined with our understanding of the telecom industry helped us win this account,” said Gopal Devanahalli, vice president and head (Communications, Media and Entertainment), Infosys BPO.
 
Tim Spence, head of Customer Finance, T-Mobile UK , said: “We were keen to partner with a company that possessed a good understanding of our requirements and business needs.”