Ozonetel starts WhatsApp platform for firms' customer communications

Service will reduce organisations' cost of operations by over 75%, says company

Ozonetel, an omni channel customer communication platform provider, has launched a full-featured contact center-as-a-service (CCaaS) platform on WhatsApp.

Organisations can set up contact centre operations using WhatsApp and reduce cost of operations by more than 75 per cent, Ozonetel said. Businesses can increase by five-fold the number of customer engagements that contact centre agents handle.

They can manage customer communication on a unified, homogeneous platform instead of having different artificial intelligence, cloud telephony, and chat solutions.

“Customer demand for rich two-way conversations has increased exponentially over the past few years. Ozonetel’s CCaaS platform on WhatsApp will effectively address the advanced messaging needs of