Roamware, a provider of mobile operator service solutions, on Thursday announced that it has won a patent on Predictive Intelligence (PI), a technology that will help operators vastly improve their customer experience management capabilities and give local and roaming subscribers a much better service usage experience.
Predictive Intelligence helps mobile operators simulate subscriber experience in home and visited networks so that voice and data services can be tested thoroughly before a service is launched into the market, and can be monitored with real-time analytics once the service is live.
With its headquarters in Cupertino, California, the company has R&D labs in Bangalore, Mumbai and New Delhi. Its customer base spans 160 countries and 530 mobile operators.
“Customer experience management is the number one challenge that mobile operators face today”, said VVR Kishore, VP Engineering, Roamware.
“Quality of Experience and Quality of Service are critical elements of an operator’s service offering that need to stay at high levels both in home and visited networks. For instance, with 15 million Indians traveling overseas each year, Indian mobile operators need to be able to ensure customer experience pre facto rather than reacting post facto to subscriber complaints. With Predictive Intelligence, we help operators simulate subscriber experience through virtual profiles,” he said.
Combined with its SIM-based robots, Roamware’s Predictive Intelligence can test end to end service and network parameters thoroughly.
With 100s of SIM-based robots located around the world, its solution can help operators in India test ANY VLR (Visitor Location Register) in the world, Kishore added.
