Business Standard

Startup of the year: Freshworks aims to become a $1-bn company in 5 years

Freshworks has set its sights on increasing revenue to over $1bn inthe next five years as it prepares to take advantage of the vast untapped SaaS market

Girish Mathrubootham, CEO & Founder, Freshworks

Girish Mathrubootham, CEO & Founder, Freshworks

Shivani Shinde Mumbai
Early this year, customer engagement software company Freshworks announced that it had crossed $300 million in annual recurring revenue (ARR). In May 2020, it had said its ARR was $200 million. This is impressive growth in a year when businesses were hit hard by the Covid-19 pandemic.

The pandemic did not stop Freshworks from releasing new products and making strategic acquisitions in the AI (artificial intelligence) space, with the company remaining focused on its goal to become a $1 billion revenue firm.

Staying relevant to customers is what worked for the company, says Freshworks founder and CEO Girish Mathrubootham. “Many

Don't miss the most important news and views of the day. Get them on our Telegram channel

First Published: Mar 26 2021 | 6:12 AM IST

Explore News

To read the full story, subscribe to BS Premium now, at just Rs 249/ month.

Key stories on are available only to BS Premium subscribers.

Register to