India talent lures firms to expand their global in-house centres

Historically, companies in regions such as North America and Europe have been dominating the shared services/GIC space in India

Hiring by Indian IT services companies may have hit the slow lane with increasing automation and changing skillset requirements, but Indian talent continues to attract international firms to rapidly expand their global in-house centres (GICs) in the country besides setting up new ones.

According to a recent Nasscom report, as of FY 2018, GICs (also known as Global Capability Centres or GCCs) employed around 900,000 direct employees as against 745,000 in FY15. Almost 40 per cent of the talent pool working with the GICs are in Bengaluru.

“We are seeing a huge interest from companies who are setting up their