You are here: Home » Economy & Policy » News » Demonetisation
Business Standard

Paytm faces service outage due to sudden jump in users

Paytm added 20 million new users in last 40 days taking total number of registered users with us to 170 million


Press Trust of India  |  New Delhi 

Paytm faces service outage due to sudden jump in users

Users of e-payments company PayTm on faced difficulties in transacting through the app which the company said was due to some "technical" error.

"We are facing some technical issues. We will have it resolved shortly so please try again after some time," an automated message popped up on screen at the time of transaction.

When contacted, a Paytm spokesperson attributed the outage to challenges the company is facing with a sudden jump in the number of users and associated traffic.

The spokesperson said that Paytm has added 20 million new users in last 40 days taking the total number of registered users with us to 170 million.

"Furthermore, we are seeing much higher interaction per user as compared to earlier and are also witnessing a continuous increase in the traffic on our platform. At the evening peak hour today, we witnessed three times the traffic of the last peak that we handled. As we continue to route the traffic to new servers and install additional capacity, certain customers are facing the time out," the spokesperson said.

Users of PayTm took to social media to complain about the about service outage.

A screen shot posted on social media networks displayed, "We are fixing something. Be right back."

A Twitteratti posted that he has been getting the message since last two hours.

Another twitter account holder in name of Vivek Anand said: "#DemonetizationDisaster guess what #Paytm offline right now wish I had some cash now Could happen to anyone anywhere anytime any application".

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Tue, December 20 2016. 23:03 IST