Rbi Lines Up Staff Drill For Better Customer Service

The Reserve Bank of India (RBI) is putting in big money to train its over-the-counter work force across the country.

The central bank has hired NIS Sparta Ltd, a group company of NIIT, to train its 3,000 employees in terms of their behavioural attitude when dealing with the general public in exchanging soiled notes and distributing coins across the counter. Having placed the training order with NIS Sparta, the central bank aims to complete the task by March 31, 2003.

Training of bank employees contributes over 60 per cent of the total revenue accruing to training institutions.

Private sector and foreign banks are paying big time money to train their staff in selling and servicing retail loan products, as well as helping them cope with work pressures.

 

The management of public sector banks is trying to motivate employees and change their behaviour in a customer-centric environment, said NIS Sparta vice president banking and insurance Goutam Roy.

Banks are paying Rs 15,000-20,000 per head to train their front desk employees.