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Now, IRCTC's chatbot 'AskDisha' will answer all your queries about trains

The essential features of AskDisha include ability to quickly answer to customer queries, ability to multitask, ability to provide round-the-clock customer support

Press Trust of India  |  New Delhi 

IRCTC

The (IRCTC) Saturday launched 'AskDisha' (DigitalInteraction toSeekHelpAnytime)-- a powered by (AI) for improving customer services of railway passengers, a statement from railways said.

A is a special computer programme designed to simulate conversation with users, especially over the internet.

"The Chat Bot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that provides. It will support several regional languages and will be voice-enabled and will soon be integrated with the android app," the statement said.
 

The essential features of AskDisha include ability to quickly answer to customer queries, ability to multitask, ability to provide round-the-clock customer support, zero waiting time for the query to get answered and overall an ability to provide customer with a stress-free experience and overall customer satisfaction, it said.

An average of four million users visit the ticketing site of the IRCTC daily.

First Published: Sat, October 13 2018. 22:30 IST