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T-Mobile to pay $20 million after outage led to failed 911 calls

T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.

Topics
T-Mobile | telecom services

AP  |  Washington 

Photo: Bloomberg
Photo: Bloomberg

Wireless carrier agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.

The FCC said Tuesday that as part of the settlement, will also commit to improving communications of outages to emergency call centers, among other measures.

The agency said there was a complete failure of more than 23,000 911 calls because of the outage. There were also calls that did go through but without key information, like a callback number or location data.

The FCC's investigation said the outage began because of a failure in part of T-Mobile's network, which was made worse by routing and software errors.

The Bellevue, Washington, company did not immediately respond to a request for comment.

This is not the first time such outages have happened. paid a $17.5 million fine after two related nationwide service outages on the same day in August 2014.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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First Published: Wed, November 24 2021. 08:49 IST
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