Traditional brokerages have ramped up hiring in the past six to eight months - predominantly on the digital, technology (tech), and sales side - in the midst of strong market rebound, retail investor influx, and sharp jump in client acquisitions. As customers get comfortable with digital engagement and do-it-yourself platforms - with limited or zero human intervention - brokerages are veering towards a more digital-oriented workforce.
The aim is twofold: bring down the cost of customer acquisition, while improving user experience with more 'personalised' offerings. This is ...
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