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Air Passengers Association of India (APAI) Petition the Government on the Anti-consumer Move by Air India

Press Trust of India  |  NEW DELHI 

/ -- (APAI) files a petition to the Government on the anti-consumer move by In a letter addressed to Shri Suresh Prabhakar Prabhu, & Industry and Civil and Shri Jayant Sinha, for Civil Aviation, highlights the arbitrary step that the national carrier is looking to take with regards to its booking and distribution systems.

The petition states that millions of people who had planned their vacations well in advance and made bookings on Air India, post December 4th will be highly inconvenienced in making amendments, modification, cancelling or rebooking of their tickets either through a travel agent,

In the letter to the Ministers, D. Sudhakara Reddy, of (APAI) said, "When globally businesses are moving to multiple touchpoints and points of sale like market places where competitive pricing, ease of transaction and promptness are of essence for the consumer, Air India's decision to restrict itself to a single platform starting December 4th is a highly retrograde step." "Considering that Air India's tickets will now be offered only on instead of multiple platforms, the consumer will have to now accept monopolistic prices and favored routes chosen by only," shares Reddy.

With Air India's move to put all its ticketing with a single technology, it is further learnt that after December 4th, this will disconnect about 18 codeshare partners and over 100 inter line partners because passengers will not be able to access any information. This will also have a huge impact on the much-advertised Partnership, which had regained after great difficulty. "From a consumer perspective, Air India opens Bookings up to 362 days in advance thus implying that millions of passengers who would have booked till end of November 2019 will not able to make a change in the current booking or avail onward journey on any Partners code sharing services," shares D. Sudhakara Reddy, of (APAI).

About 40 partners like British Airways, Lufthansa, Swiss, Singapore Airlines, Turkish Airways, Air Canada, and many others will not be accessible to a consumer. Such fragmentation will also lead to major impact wherein optional airlines will start offering surge and higher price points for ticket sales to the customer/s. Further, international passengers would not have the choice of booking Air India especially from USA, UK, or as global will not reflect inventory as they do not work with "Post December 4, the PNRs already issued, fresh bookings, the onward journeys, crediting of Partners miles by Air India will need to be resolved by its own Call Centers and customer care. This will lead to utter chaos for senior citizens, students, travelers, holiday makers, families and business travelers on Air India. So, in the end all this will be highly detrimental to travelers across the globe as well as the efforts to revive Air India and make it profitable," shares Reddy.

The Air Passengers Association of India (APAI), in public interest, appeals to the Ministry for their support to review and stop the unwise decision that will adversely impact Air India and public at large, while at the same time is beneficial to Air India competitors.

About Air Passengers Association of India (APAI)

APAI (Air Passengers Association of India) is India's only national, non-profit organization focused on the rights and well-being of air passengers. Simply put, APAI creates awareness about the rights and privileges of air passengers and encourages them to address their grievances to the authorities concerned. Established in 1990, APAI (Air Passengers Association of India) is an autonomous organization formed to represent the interests of Air Passengers. APAI was founded by industry veteran Mr. with an aim to protect passengers' interests, redress their grievances and improve air connectivity.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, November 29 2018. 10:00 IST
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