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Falabella Group and ThoughtWorks Partner to Accelerate the Digital Commerce Journey of Latin America's Leading Integrated Retail Brand

Press Trust of India  |  BENGALURU 

/ -- ThoughtWorks' holistic platform approach will help unlock value of core assets, furthering market presence and customer experience

Corporate Services Pvt. Ltd., part of giant S.A.C.I. Falabella, South America's largest integrated retailer partners with India, a global consultancy to fast track the platform of the Group. The strategic partnership will give Falabella competitive advantages of customized, scalable and a secure platform that will integrate

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In line with the Group's aspirations of being a in the countries it serves - Chile, Peru, Colombia, Argentina, Brazil, and Mexico, Falabella Corporate Services will drive data driven and personalized customer shopping experience through digital platform strategy. This transformative journey will champion rapid experimentation, adoption of innovation and leverage principles of agile development, design thinking, data analytics, product thinking, and evolutionary architecture - this digital platform architecture will be core to the Group's vision.

Ashish Grover, Head, for Falabella and Technology Head, reflecting on the market in Latin America, stated, "The LatAm is expected to grow dramatically to almost 80 billion USD this year. This is a huge opportunity for us given Falabella's diverse portfolio, which includes departmental stores, commercial financing, services, home construction & improvement, real estate, travel and insurance. We are looking at an integrated digital approach and leveraging our omni-channel strategy that expands to financial products and payments. Our partnership with will give us the added impetus to accelerate our digital commerce journey to provide our end customers with a seamless shopping experience."

Daniel Arancibia, for Falabella Corporate Services India commented, "As a 130-year-old organization in retail, being customer-centric is deeply ingrained in our DNA. This collaboration with ThoughtWorks is yet another step forward to deliver better customer experiences and aligns with our overall digital strategy."

Sudhir Tiwari, for ThoughtWorks India had this to say on the alliance with Latin America's biggest player, "We are living in exciting times where India is spearheading global product thinking and engineering. And, now with opening up to technological investments in the subcontinent, we have the opportunity to with Falabella to deliver innovation and strategic competitive advantage. This partnership is a big win for Global inhouse centers (GICs), who are continuously evolving their structures and operating models to keep moving up the value chain in their global partnerships."

Jayesh Ghatge, Market for ThoughtWorks India added by saying, "Falabella is one of the market leaders in the in and are on the cusp of an ambitious journey that will deliver unique customer experiences across their entire portfolio of companies. Couple that with ThoughtWorks' global expertise in and product innovation, and we have a winning combination. The Latin American giant's partnership with ThoughtWorks will usher Falabella into a data-led Intelligent Enterprise of the future."


Founded in 1889, Falabella is one of Latin America's leading Falabella has over 496 stores across 7 countries comprising retail shopping centers, travel, insurance and consumer credit. The combined sales exceed US$ 14,500 million, and reaching US$ 823 million over the last twelve months. In August last year, Falabella acquired Linio, which retails in eight countries in Latin America, to further strengthen and grow its digital commerce footprint in the region.

The IT solutions arm of the of companies, headquartered in Chile, launched its India operations, Falabella Corporate Services, on January 2, 2018 in Bangalore, India, to help accelerate the of the of companies.

About ThoughtWorks

We are a company and community of passionate purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges all while seeking to revolutionize the IT industry and create positive social change.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Tue, February 12 2019. 12:25 IST