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Bertelsmann's relaunched call-centre business plans global expansion

Reuters  |  MUNICH 

MUNICH (Reuters) - Germany's Bertelsmann relaunched its customer services business, which provides call centres for companies and also monitors extremist content for Facebook, on Tuesday and said it is investing in global expansion as automation upends the industry.The business takes the new brand name Majorel after Bertelsmann folded its Arvato CRM customer services subsidiary into a 50-50 joint venture with Moroccan partner Saham's own operation, creating a business with 1.2 billion euros ($1.36 billion) in annual revenues.It will compete with the likes of Atento and TTECT from the United ...

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First Published: Tue, February 19 2019. 22:22 IST