Aspect inks pact with Servion

US-headquartered Aspect Software Inc, which has operations globally, has tied up with Servion Global Solutions to distribute its 'eWorkforce Management' software in India.

A company statement said that the solution would allow a contact centre to plan, manage and optimise the performance of multi-skilled, multi-channel, multi-site and outsourced staffing resources.

It can integrate with all leading ACDs (automatic call distributors) and predictive dialers, and can be deployed using industry-standard hardware and software.

It can be scaled up as per the increase in the number of seats. Unlike most similar software, eWorkforce Management offers both inbound and outbound traffic management.

Its core component provides workforce management forecasting, scheduling and tracking functionality, and an enhancement package set that helps fine-tune agent productivity, empower agents and supervisors, optimise overall performance and simplify management of contact centre workforce.

According to a recent Frost & Sullivan report, Aspect Software is the leader in the workforce management market, enjoying 32.2 per cent of the market worldwide.