Jehangir B Gai
 "Jehangir B Gai")
Jehangir B Gai
Jehangir B Gai is a consumer activist who has been actively associated with various consumer organisations since 1984-85, and has been fighting for consumer rights well before the Consumer Protection Act (2019) was passed. He has been awarded the Government of India's National Youth Award for Consumer Protection. He has also written extensively on consumer issues for various publications.
Jehangir B Gai is a consumer activist who has been actively associated with various consumer organisations since 1984-85, and has been fighting for consumer rights well before the Consumer Protection Act (2019) was passed. He has been awarded the Government of India's National Youth Award for Consumer Protection. He has also written extensively on consumer issues for various publications.
Page 8 - Jehangir B Gai
Claim can't be denied for an old machine
During the tenure of the policy, an abnormal noise suddenly started emanating from the spindle in the tool box
Consumer forum isn't for debt recovery cases
The National Commission held that a consumer forum is not the right authority for Debt Recovery Tribunal cases, and dismissed the petition
Forcible repossession of vehicle is illegal
A financier cannot take forcible action to repossess a vehicle. It has to adopt a juridical remedy and cannot take the law in its hands
Name change can't lead to claim rejection
The consumer forum recently said a company can file for a claim under its new name even though the policy stood in its former name
Railways liable for theft in train
The National Commission castigated the Railways in delaying the payment needlessly
 "Railways liable for theft in train")
Contract prevails over circular
An insurer cannot change the contract by issuing circular and depriving the customer of stated benefits
Airlines should put stringent conditions on confirmed tickets' cancellation
The complainants were offered 300 Euros equivalent to Rs 53,600 beside free accommodation with meals, two telephone vouchers, and nine phone cards
Consumer Protection Act: Land owner, builder relation is complex
A landower entrusting his land to a builder is availing a service which is amenable under the Consumer Protection Act
 "Consumer Protection Act: Land owner, builder relation is complex")
Changes to flight schedule & the elderly: Airlines must provide wheelchair
An airline is responsible if passengers face inconvenience due to last-minute changes to flight schedule
Bank liable for online frauds
Banks are duty bound to take steps to assess risk, provide robust mechanism to prevent, detect fraud
 "Bank liable for online frauds")
Society liable for failing to carry out repairs
Here is the case of an 88-year-old senior citizen who fought for his rights and succeeded
 "Society liable for failing to carry out repairs")
Jehangir B Gai: Officebearers liable for frauds
The president of the society transferred money to his personal account and ran away from the country
Jehangir B Gai: Surveyor must be licensed
Both the bank and insurer blamed each other for the non-payment of premium which was due to floods, and not insufficient funds
What makes a property purchase commercial?
A person can also change his mind over a period of time, due to various circumstances
 "What makes a property purchase commercial?")
Don't touch accident vehicle until inspection
A consumer must not act in haste and must wait for the vehicle to be first inspected by the surveyor
No time limit for poor-service complaint
The district and state forums rejected the claims earlier because there was a delay of 15 years in filing the complaint
Insurer is liable for delayed decision
Failure to communicate the rejection on policy revival application within 15 days would mean approval
 "Insurer is liable for delayed decision")
 "It's borrower's responsibility to insure goods")
Allotment of flat without OC is illegal
The builder must get occupancy certificate on time. In case of any delay, the builder must compensate the buyer with rent for that period