The firm's consolidated loss narrowed to Rs 495 crore compared with Rs 524 crore in last quarter
The Bengaluru-based company said its consolidated loss narrowed to Rs 495 crore ($58.7 million) in the July-September quarter from Rs 524 crore a year earlieR
Ola Electric Mobility Ltd on Friday reported a 74 per cent rise in vehicle registrations at 41,605 units in October 2024 as compared to the same month last year. The company sold over 50,000 units in October 2024, Ola Electric said in a statement. The registration numbers are as per Vahan data, it added. "The festive season has been really strong for us on the back of our expansive portfolio, uptick in consumer demand, and the strengthening of our sales network across India. We have witnessed an increase in EV adoption especially in Tier 2 and 3 markets and we are confident that this positive growth will cascade in the coming months as well," a spokesperson of Ola Electric Mobility Ltd said. The company said it has started a campaign to double its company-owned service network to 1,000 centres by December 2024. Also, as part of the network partner programme, it will onboard 10,000 partners across sales and service by the end of 2025.
India's biggest e-scooter maker Ola Electric has ramped up capacity at its service centres across the country by over 30 per cent to transform its service and elevate the after-sales experience of customers, sources said. The Softbank Group-backed firm, which commands nearly a third of the market share in India's e-scooter market, has added more than 50 service centres and has hired over 500 service technicians across new and existing service centres to streamline operations and clear all backlogs. The company reportedly has also onboarded Ernst & Young for service transformation, strategy, and optimisation of overall service processes. The development comes in the backdrop of some centres reporting backlogs as demand outstripped their workforce. A senior company executive, who requested not to be named, said, "The company has added over 50 centres to its service network and has onboarded more than 500 service technicians across new and existing centres across the country". "The .
Kamra recently posted on X (formerly Twitter) that he already feels like an "Ola employee" due to the influx of customer complaints tagging him
Ola Electric came under scrutiny by the Department of Consumer Affairs after customers complained about its EV after-sales service
Ola Electric's new Digital Twin Platform, built on Nvidia Omniverse, uses AI, simulations, and IoT to optimise manufacturing, speed up product development, and enhance operational efficiency
The rise in the Ola Electric share price came after the company, on Monday, announced that it has resolved approximately 99.1 per cent of the 10,644 complaints received from CCPA
The CCPA had issued a show-cause notice demanding an explanation for the handling of thousands of consumer complaints regarding service deficiencies, and providing 15 days to respond
Kunal Kamra's fresh remarks come after a previous exchange in which he urged Aggarwal to share a detailed plan on how Ola intends to fix its customer service issues
The global consulting firm, EY, is expected to assist the electric two-wheeler maker in various service-related areas with a focus on streamlining business processes and optimising inventory
This pricing strategy positions Ola Electric as a formidable contender, making it a tough act to follow in the competitive landscape, said market observers
Ola Electric share price declined as Automotive Research Association of India asked the company to provide clarification about a price reduction for its S1 X 2 kWh model in its recently announced sale
Consumer rights regulator CCPA has slapped a notice on electric two-wheeler manufacturer Ola, as it initiates a class action after over 10,000 complaints related to quality and after-sales service remained unaddressed, according to sources. The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source. Subsequently, the Central Consumer Protection Authority (CCPA) "started examining these complaints for class action and found that over the last one year, NCH received over 10,000 complaints", the source added. According to the source, the major categories of consumer complaints include charging during the free service period/warranty, delayed and unsatisfactory services, refusal or delay in warranty services, inadequate services, recurrent defects despite services, inconsistent performance
Ola Electric's share price declined following a request from the Ministry of Heavy Industries (MHI) to the ARAI for its assessment of the increasing number of consumer complaints against the company.
Won't impact operations or finance, says company after founder's social media spat with stand-up comedian
The notice, issued on October 3, cites the 'potential violation' of key provisions of Consumer Protection Act, 2019
Comedian Kunal Kamra and Ola's Aggarwal engaged in a verbal duel on X
Ola Electric's CEO Bhavish Aggarwal announced that during the sale, the S1 scooter is been priced as low as Rs 49,999
Ola Electric sold 23,965 vehicles in September, recording a month-on-month decline. In that period, Ola's closest rivals TVS Motor and Bajaj Auto have narrowed the gap