The CCPA had issued a show-cause notice demanding an explanation for the handling of thousands of consumer complaints regarding service deficiencies, and providing 15 days to respond
Kunal Kamra's fresh remarks come after a previous exchange in which he urged Aggarwal to share a detailed plan on how Ola intends to fix its customer service issues
The global consulting firm, EY, is expected to assist the electric two-wheeler maker in various service-related areas with a focus on streamlining business processes and optimising inventory
This pricing strategy positions Ola Electric as a formidable contender, making it a tough act to follow in the competitive landscape, said market observers
Ola Electric share price declined as Automotive Research Association of India asked the company to provide clarification about a price reduction for its S1 X 2 kWh model in its recently announced sale
Consumer rights regulator CCPA has slapped a notice on electric two-wheeler manufacturer Ola, as it initiates a class action after over 10,000 complaints related to quality and after-sales service remained unaddressed, according to sources. The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source. Subsequently, the Central Consumer Protection Authority (CCPA) "started examining these complaints for class action and found that over the last one year, NCH received over 10,000 complaints", the source added. According to the source, the major categories of consumer complaints include charging during the free service period/warranty, delayed and unsatisfactory services, refusal or delay in warranty services, inadequate services, recurrent defects despite services, inconsistent performance
Ola Electric's share price declined following a request from the Ministry of Heavy Industries (MHI) to the ARAI for its assessment of the increasing number of consumer complaints against the company.
Won't impact operations or finance, says company after founder's social media spat with stand-up comedian
The notice, issued on October 3, cites the 'potential violation' of key provisions of Consumer Protection Act, 2019
Comedian Kunal Kamra and Ola's Aggarwal engaged in a verbal duel on X
Ola Electric's CEO Bhavish Aggarwal announced that during the sale, the S1 scooter is been priced as low as Rs 49,999
Ola Electric sold 23,965 vehicles in September, recording a month-on-month decline. In that period, Ola's closest rivals TVS Motor and Bajaj Auto have narrowed the gap
Stocks to watch today: With Accenture raising its revenue guidance for FY25 to 3-6 per cent, exceeding its previous guidance, IT stocks in India would be in focus today.
The S1 series' manufacturer of electric scooters has intensified its focus on service operations by building a new team that includes employees from various departments such as product and operations
The incident comes amid growing public ire over servicing at Ola Electric, India's no.1 e-scooter maker
Ola Electric share price target: Since its listing on August 9, Ola Electric stock has surged 92 per cent (till August 19) over its issue price of Rs 76
The e-motorcycle launch is set to intensify competition in the world's second-largest two-wheeler market
The e-bikes, named Roadster, Roadster X, and Roadster Pro, will be available from the fourth quarter of FY25
The Bengaluru-headquartered electric vehicle manufacturer was awarded 20 Gigawatt hours (GWh) out of the 50 GWh allocated under the PLI scheme
Ola Electric CEO Bhavish Aggarwal also announced the development of Ola's next-generation battery technology, known as the 'BharatCell,' the first cell to be manufactured in India