Consumer rights regulator CCPA has slapped a notice on electric two-wheeler manufacturer Ola, as it initiates a class action after over 10,000 complaints related to quality and after-sales service remained unaddressed, according to sources. The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source. Subsequently, the Central Consumer Protection Authority (CCPA) "started examining these complaints for class action and found that over the last one year, NCH received over 10,000 complaints", the source added. According to the source, the major categories of consumer complaints include charging during the free service period/warranty, delayed and unsatisfactory services, refusal or delay in warranty services, inadequate services, recurrent defects despite services, inconsistent performance
Ola Electric's share price declined following a request from the Ministry of Heavy Industries (MHI) to the ARAI for its assessment of the increasing number of consumer complaints against the company.
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The notice, issued on October 3, cites the 'potential violation' of key provisions of Consumer Protection Act, 2019
Comedian Kunal Kamra and Ola's Aggarwal engaged in a verbal duel on X
Ola Electric's CEO Bhavish Aggarwal announced that during the sale, the S1 scooter is been priced as low as Rs 49,999
Ola Electric sold 23,965 vehicles in September, recording a month-on-month decline. In that period, Ola's closest rivals TVS Motor and Bajaj Auto have narrowed the gap
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The S1 series' manufacturer of electric scooters has intensified its focus on service operations by building a new team that includes employees from various departments such as product and operations
The incident comes amid growing public ire over servicing at Ola Electric, India's no.1 e-scooter maker
Ola Electric share price target: Since its listing on August 9, Ola Electric stock has surged 92 per cent (till August 19) over its issue price of Rs 76
The e-motorcycle launch is set to intensify competition in the world's second-largest two-wheeler market
The e-bikes, named Roadster, Roadster X, and Roadster Pro, will be available from the fourth quarter of FY25
The Bengaluru-headquartered electric vehicle manufacturer was awarded 20 Gigawatt hours (GWh) out of the 50 GWh allocated under the PLI scheme
Ola Electric CEO Bhavish Aggarwal also announced the development of Ola's next-generation battery technology, known as the 'BharatCell,' the first cell to be manufactured in India
The company, which made its trading debut last week, said its loss widened to Rs 347 crore ($41.4 million) in the April-June quarter from Rs 267 crore
Following the listing of Ola, Aggarwal, who is just 38, has seen his net worth surpass $1.5 billion, cementing his place in the world's youngest billionaires list
The stock had listed flat to its initial offer price at 76 rupees on the National Stock Exchange
MapMyIndia's legal notice alleges Ola's activities breach the 2021 agreement's terms, which specifically forbid co-mingling and reverse engineering as per Intellectual Property regulations
Days before its IPO, Ola Electric is in the news for not quite the right reasons.