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South Korea asks Samsung to extend Galaxy Note 7 refund

Nam Taek-joo, the agency official, said they requested because 'plan to remove hazards in the markets is insufficient'

South Korea's government asked Electronics to extend the refund period for its Galaxy Note 7 smartphones that have been subject to an unprecedented global recall.

The Korean Agency for Technology and Standards, the government agency responsible for product safety and recalls, has not approved Samsung's recall plan because its measures on how to remove Note 7s already in the market were inadequate, Nam Taek-joo, the agency official, said by phone today.

The agency asked earlier this week to say how long it could extend the refund period for consumers who missed Monday's deadline.

Nam said the agency made the request because "the plan to remove hazards in the markets is insufficient."

He said should come up with an alternative plan on how to better notify consumers that they can exchange their Note 7 or get a refund.

"We need more measures to actively inform consumers," he said. "It appears that consumers are not active in seeking an exchange or a refund."

Electronics did not answer emails seeking comment. The Note 7 phone went on sale in on August 19 to rave reviews, but following reports of the high-end phones catching fire stopped sales on September 2 and recalled 2.5 million units.

The company cited a manufacturing error that caused the lithium to overheat or burn. It received 92 reports of the batteries overheating in the US alone, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

The US Consumer Product Safety Commission issued an official recall on September 15. The commission website said consumers can get a refund or a new replacement device and it did not say if there is a deadline for getting a refund.

In South Korea, where the government did not issue an official recall, the consumers who missed the Monday deadline can now get only a replacement for their phone.

This week, began shipping new Galaxy Note 7s with rechargeable batteries that are safe to use, so consumers can hand in the old ones and get a new one.

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Business Standard
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Business Standard

South Korea asks Samsung to extend Galaxy Note 7 refund

Nam Taek-joo, the agency official, said they requested because 'plan to remove hazards in the markets is insufficient'

AP/PTI  |  Seoul 

Samsung Galaxy Note 7
Samsung Galaxy Note 7

South Korea's government asked Electronics to extend the refund period for its Galaxy Note 7 smartphones that have been subject to an unprecedented global recall.

The Korean Agency for Technology and Standards, the government agency responsible for product safety and recalls, has not approved Samsung's recall plan because its measures on how to remove Note 7s already in the market were inadequate, Nam Taek-joo, the agency official, said by phone today.



The agency asked earlier this week to say how long it could extend the refund period for consumers who missed Monday's deadline.

Nam said the agency made the request because "the plan to remove hazards in the markets is insufficient."

He said should come up with an alternative plan on how to better notify consumers that they can exchange their Note 7 or get a refund.

"We need more measures to actively inform consumers," he said. "It appears that consumers are not active in seeking an exchange or a refund."

Electronics did not answer emails seeking comment. The Note 7 phone went on sale in on August 19 to rave reviews, but following reports of the high-end phones catching fire stopped sales on September 2 and recalled 2.5 million units.

The company cited a manufacturing error that caused the lithium to overheat or burn. It received 92 reports of the batteries overheating in the US alone, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

The US Consumer Product Safety Commission issued an official recall on September 15. The commission website said consumers can get a refund or a new replacement device and it did not say if there is a deadline for getting a refund.

In South Korea, where the government did not issue an official recall, the consumers who missed the Monday deadline can now get only a replacement for their phone.

This week, began shipping new Galaxy Note 7s with rechargeable batteries that are safe to use, so consumers can hand in the old ones and get a new one.

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South Korea asks Samsung to extend Galaxy Note 7 refund

Nam Taek-joo, the agency official, said they requested because 'plan to remove hazards in the markets is insufficient'

Nam Taek-joo, the agency official, said they requested because 'plan to remove hazards in the markets is insufficient' South Korea's government asked Electronics to extend the refund period for its Galaxy Note 7 smartphones that have been subject to an unprecedented global recall.

The Korean Agency for Technology and Standards, the government agency responsible for product safety and recalls, has not approved Samsung's recall plan because its measures on how to remove Note 7s already in the market were inadequate, Nam Taek-joo, the agency official, said by phone today.

The agency asked earlier this week to say how long it could extend the refund period for consumers who missed Monday's deadline.

Nam said the agency made the request because "the plan to remove hazards in the markets is insufficient."

He said should come up with an alternative plan on how to better notify consumers that they can exchange their Note 7 or get a refund.

"We need more measures to actively inform consumers," he said. "It appears that consumers are not active in seeking an exchange or a refund."

Electronics did not answer emails seeking comment. The Note 7 phone went on sale in on August 19 to rave reviews, but following reports of the high-end phones catching fire stopped sales on September 2 and recalled 2.5 million units.

The company cited a manufacturing error that caused the lithium to overheat or burn. It received 92 reports of the batteries overheating in the US alone, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

The US Consumer Product Safety Commission issued an official recall on September 15. The commission website said consumers can get a refund or a new replacement device and it did not say if there is a deadline for getting a refund.

In South Korea, where the government did not issue an official recall, the consumers who missed the Monday deadline can now get only a replacement for their phone.

This week, began shipping new Galaxy Note 7s with rechargeable batteries that are safe to use, so consumers can hand in the old ones and get a new one.
image
Business Standard
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