As digital payment provider Paytm and WhatsApp got into a tug of war after the Facebook-owned platform announced a soft launch of its own digital payment service for India, a top Paytm executive said on Thursday that their objection is not about the upcoming competition but lack of fair play.
According to Deepak Abbot, Senior Vice President, Paytm, WhatsApp has custom-implemented Unified Payments Interface (UPI) system which is not secure and flouts norms laid out by the National Payments Corporation of India (NPCI) that has developed the UPI system.
"Our objection to WhatsApp's UPI payments system is not about competition, but fair play. The company has custom-implemented UPI to affect the platform's core principle of inter-operability," Abbot said in a statement given to IANS.
According to Abbot, there is no "Request Money" feature or additional security measure like "App password" in the WhatsApp digital payment gateway.
WhatsApp was yet to issue a statement regarding these queries.
According to the sources, BHIM-UPI branding isn't used anywhere in WhatsApp while other digital payment platforms comply with the mandate.
Any transaction in India needs three-step authentication to make online and mobile payment safe for consumer.
"In the case of WhatsApp, this has clearly been ignored as one doesn't need any password to login to the app, which put Indian users at great risk while they integrate their Whatsapp with their bank account," the sources said.
Killing beautiful open UPI system with its custom close garden implementation. I am surprised, champions of open @India_Stack, let it happen!"
His remarks came after WhatsApp rolled out the testing phase of its digital payment feature in India -- a first such move globally -- which will be officially rolled out to over 200 million Indian users in the days to come.
(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)