Tata AIG General Insurance won the Claims Service Company of the Year and the Best Non-Urban Coverage Award at the India Insurance Awards 2012 held in Mumbai on June 7, 2012.
For any customer, the moment of truth arrives when he or she claims against their policy. The Insurers’ promise made to their policy holders to protect them for the risks they are insured against is tested at the time of making a claim. Tata AIG believes that Claims servicing is about empathy for a customer's loss. With this in mind, the Company has focused on deploying the latest in technology and systems, which utilized by a team of experienced claims professionals; ensure a smooth experience for customers from time of claim notification to resolution.
Recognizing this commitment to effective and speedy claims settlement and the Company’s leadership in claims servicing, India Insurance Awards awarded Tata AIG with The Claims Service Company of the Year Award 2012. The jury honoured the Company for maintaining the highest levels of client service, satisfaction and focus in claims handling in the fiscal year 2011-12.
The award citation mentions, “Tata AIG General has maintained high standards in claims servicing through leadership in claims settlement and average turnaround times.” It further adds, “The Company’s customer commitment in this area is reflected through initiatives such as an in-house multi-lingual call center for claims, an online claims registration and tracking system for ease of contact, mobile claims for cars and green channel settlement for faster service.”
Commenting on the Award, Gaurav D. Garg, MD & CEO of Tata AIG General said, “With cutting-edge knowledge, sound judgment born of experience, and innovative technology, our professionals are well prepared to ensure that claims servicing is a pleasant experience for our policy holders.” “This award further exemplifies Tata AIG’s dedication to build a customer-focused claims network that is committed to service excellence.” He added.
Tata AIG was recognized not just for its exemplary claims service but also for its commitment to excel in its social obligations. India Insurance Awards awarded Tata AIG with the Best Non-Urban Coverage Award 2012.
The Best Non-Urban Coverage Award honours Tata AIG as a general insurer focused on and exceeding its commitments to the non-urban Indian market; in the process pushing the frontiers by creating newer markets for insurance offerings for both, the company and other players to partake of. The award citation elaborates, “Tata AIG demonstrated excellence in reach, business volumes, focused product offerings and innovative business models and partnerships to service non urban India.”
Tata AIG considers Rural Insurance an integral part of its’ business. With this objective in mind the Company has strengthened its focus in the non-urban market and has more than doubled its top line, expanding in newer geographies as well as consolidating its base in existing areas in non-urban India. The Company has expanded its mass insurance capabilities, covering lakhs of customers through retail and government deals. The Company also plans to introduce a new product line - weather insurance, while selling traditional motor, health and commercial insurance products in the rural markets.
The India Insurance Awards presented on June 7, 2012 in Mumbai honour performance, growth, product and market innovation, customer service and technology. The awards were given out in various categories ranging across growth, claims servicing, geographical coverage, product and technology innovation and social contribution.
In the well-attended presentation ceremony, 24 awards were given out across the Life, General, Health and Overall segments to 17 best performing insurers in the country. Tata AIG General Insurance won the Claims Service Company of the Year Award 2012 and Best Non-Urban Coverage Award 2012.
Tata AIG General Insurance Company
Tata AIG’s products are available through various channels of distribution like agents, brokers, banks (through bancassurance tie ups) and direct channels like Tele Marketing, Digital Marketing, worksite management etc. Tata AIG has its operations in 59 cities.