Sri Lankan President Maithripala Sirisena has appreciated the services of the state-run carrier Air India and hailed its cabin crew for being "extremely courteous and efficient" during his trips in March to New Delhi and Japan on a state visit.
"The President has instructed me to convey his sincere appreciation and thanks to you and your able and efficient staff in Colombo as well as general manager of Air India, New Delhi and his staff for the excellent courtesies and assistance extended to Maithripala Sirisena and the delegation. It was the President's first time to travel with Air India and it was fantastic," Hassen said in his letter.
To check passenger-related complaints, senior officials of the airline are carrying out visits to the airports to assess the problems faced by passengers and correct anomalies.
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