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Trai slaps Rs 3.4 mn fine on Reliance Jio for lapses on service parameters

Reliance Jio will take necessary action after obtaining requisite clarification from TRAI, said Reliance Industries Ltd

Press Trust of India  |  New Delhi 

Reliance jio
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has been asked by telecom regulator to pay financial disincentive of Rs 3.4 million "for not meeting certain call centre service parameters", its parent firm RIL said.

will take necessary action after obtaining requisite clarification from (Telecom Regulatory Authority of India), (RIL) said in a regulatory filing.

"Infocomm Limited, a subsidiary of the company, has received communication from the Telecom Regulatory Authority of India regarding payment of financial disincentive of Rs 3.4 million for not meeting certain call centre service parameters," it said.

had on Tuesday confirmed that it has received demand notices towards penalties totalling Rs 1.1 million for six circles - Maharashtra, Assam, West Bengal, Tamil Nadu, Kolkata and Gujarat - for the quarter ended March 2018.

Airtel's penalties were on parameters such as accessibility of call centre, percentage of calls answered by the operators and metering and billing credibility, Airtel had informed in

PTI had earlier reported that had imposed penalties on major telecom operators including Reliance Jio, Bharti Airtel, Vodafone and Idea Cellular (now merged), for slipping on various service quality benchmarks for the March 2018 quarter. The fines cover various parameters and service areas.

First Published: Wed, September 12 2018. 21:00 IST
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