You are here: Home » Current Affairs » News » National
Business Standard

Amid tussle with govt, Twitter's interim grievance officer for India quits

The social media company's website no longer displays his name, as required under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021

Topics
Twitter | IT act

Press Trust of India  |  New Delhi 

Twitter
Twitter

Twitter's interim resident grievance officer for India has stepped down, leaving the micro-blogging site without a grievance official as mandated by the new IT rules to address complaints from Indian subscribers, according to a source.

The source said that Dharmendra Chatur, who was recently appointed as interim resident grievance officer for India by Twitter, has quit from the post.

The social media company's website no longer displays his name, as required under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

declined to comment on the development.

The development comes at a time when the micro-blogging platform has been engaged in a tussle with the Indian government over the new social media rules. The government has slammed for deliberate defiance and failure to comply with the country's new IT rules.

The new rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.

All significant social media companies, with over 50 lakh user base shall appoint a grievance officer to deal with such complaints and share the name and contact details of such officers.

The big social media companies are mandated to appoint a chief compliance officer, a Nodal Contact Person and a resident grievance officer. All of them should be resident in India.

in response to the final notice issued by the government on June 5 had said that it intends to comply with the new IT rules and will share details of the chief compliance officer. In the meantime, the microblogging platform had appointed Chatur as interim resident grievance officer for India.

Twitter now displays the company's name in the place of grievance officer for India with a US address and an email ID.

According to a government official, the company has lost legal protection as an intermediary and will be legally held responsible for all content posted by its users on the platform.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Sun, June 27 2021. 20:02 IST
RECOMMENDED FOR YOU
.