Citibank Plans Card Payment Facility For Calcutta Phone Users

This would allow credit card holders to pay their bills by simply instructing the bank over the phone.

Calcutta Telephones chief general manager K R Ramanujam told Business Standard that the bank has suggested a service charge of Rs 50 to each such bill payment.

However, Calcutta Telephones considers this too high and would like Citibank to charge just two per cent of the billed amount.

In fact, this is the usual norm for calculating the service charge by Citibank for other items. Ramanujam expects a solution on this soon.

In fact, the proposed facility is just one of the number of exclusive services Calcutta Telephones plans to offer to its 4.6 lakh subscribers.

 

Any subscriber who has paid his bill and yet got his phone disconnected will now be able to get the telephone working within minutes.

A special cell is being created in the CGM's secretariat to handle these complaints.

The cell will act upon the subscriber's complaint and instruct the concerned exchange to re-connect the line immediately.

The veracity of the subscriber's claim about having paid his bill will be checked later.

Ramanujam said that there have been a number of complaints of lines getting wrongly disconnected on charge of non-payment.