60% telecom firms fail in servive quality: Trai

A survey by Telecom Regulatory Authority of India (Trai) has found that 60% telecom operators do not meet the benchmark criteria for standard quality of services.

"On an all-India basis, 59.52% of the operators do not meet the benchmark criteria for all the parameters. In the mobile segment, the customer perception of overall customer satisfaction level is poor in all the circles with only 10 cellular licensees out of a total of 105 surveyed meeting the benchmark of 95%," Trai said.

In Delhi, only Bharti and Hutch have attained the overall customer satisfaction level. The lowest overall customer satisfaction level is with MTNL Delhi (88%).

In Mumbai, only Tata has achieved the benchmark. The lowest is with Hutch (87%). None of the operators meet the benchmark in Kolkata and Chennai.