Volume IconAccenture's Piyush Singh on Covid-disruption, India businesses and more

In an interview with Surajeet Das Gupta, Accenture's Senior Managing Director and Lead for India Business Piyush Singh shared his experience of dealing with Covid challenges and more. Listen in

ImageSurajeet Das Gupta New Delhi


Q1: Nice having you with us. The pandemic has made everybody relook at their businesses. And there have been waves of it. Each wave has come out with its new challenges. If you could briefly tell me what have you gone through, and also with the existing Omicron wave, what are the challenges that have been thrown in place?
  • Covid waves have prepared most organisations to face uncertainties
  • Disruptions are going to be the new normal in supply chain, human capital, reach out to customers and a dynamic consumer preference bucket  
  • Companies need to pick up customer and workforce trends, and respond dynamically 
Q2: How do you see the Indian business for you and do you see that as a new area where you will find larger revenues coming in from India rather than … the focus on India would be different for you.   
  • India is among the economies Accenture is heavily invested in
  • India is one of the largest employer-base for Accenture
  • Accenture helps retail and ecommerce players transform their customer reach and interaction. It helps banks use data and analytics to improve business performance
  • Focused industries in India: Telecom, banking, chemical, natural resources, energy, auto, retail etc
  • Work with organisations with long-standing partnerships 

Q3: From a consultancy point of view, what are the areas do you think, transformations are needed in India? When you talk to industry, where they are looking at and what is the kind of feedback that you are getting from the industries of what they want?
  • India is a value-sensitive market – more than price, client organisations track value realisations for the investments
  • Investments in India made in the areas of transforming customer interface, transform supply chain and make it more sustainable
  • Investments to transform internal enterprise to allow digital collaboration, enabling data-driven decision making and creating a cloud-native infrastructure
  • Investors want to see returns on investment quickly because of disruptions

Watch video

Also Read

Delhi Metro MD Interview: Mangu Singh on DMRC's twin challenges

Volvo India MD Interview: Kamal Bali on glide path to net-zero target

Economic Recovery: What do K, V, U, L, W-shapes recoveries really mean?

10Club co-founder Bhavna Suresh on scaling digitally native businesses

Accenture results signal positive cues for Indian IT firms

Unity intact, Centrum is promoter of bank: Chairman Jaspal Bindra

Thibault Cuny on his India-strategy in an evolving alco-bev market

Rural sales value positive; volumes have declined: HUL's Sanjiv Mehta

AI crucial in preventing security attacks, fraud: Razorpay co-founder

R&D expenditure will rise in the coming quarters: Biocon Biologics MD

First Published: Jan 26 2022 | 8:30 AM IST

Explore News