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Q1: Nice having you with us. The pandemic has made everybody relook at their businesses. And there have been waves of it.
Each wave has come out with its new challenges. If you could briefly tell me what have you gone through, and also with the existing Omicron wave, what are the challenges that have been thrown in place? Ans:
- Covid waves have prepared most organisations to face uncertainties
- Disruptions are going to be the new normal in supply chain, human capital, reach out to customers and a dynamic consumer preference bucket
- Companies need to pick up customer and workforce trends, and respond dynamically
- India is among the economies Accenture is heavily invested in
- India is one of the largest employer-base for Accenture
- Accenture helps retail and ecommerce players transform their customer reach and interaction. It helps banks use data and analytics to improve business performance
- Focused industries in India: Telecom, banking, chemical, natural resources, energy, auto, retail etc
- Work with organisations with long-standing partnerships
- India is a value-sensitive market – more than price, client organisations track value realisations for the investments
- Investments in India made in the areas of transforming customer interface, transform supply chain and make it more sustainable
- Investments to transform internal enterprise to allow digital collaboration, enabling data-driven decision making and creating a cloud-native infrastructure
- Investors want to see returns on investment quickly because of disruptions
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