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Accenture's Piyush Singh on Covid-disruption, India businesses and more

In an interview with Surajeet Das Gupta, Accenture's Senior Managing Director and Lead for India Business Piyush Singh shared his experience of dealing with Covid challenges and more. Listen in

Topics
Accenture | business intelligence | Digital transformation

Surajeet Das Gupta  |  New Delhi 

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Q1: Nice having you with us. The pandemic has made everybody relook at their businesses. And there have been waves of it.

Each wave has come out with its new challenges. If you could briefly tell me what have you gone through, and also with the existing Omicron wave, what are the challenges that have been thrown in place? Ans:

  • Covid waves have prepared most organisations to face uncertainties
  • Disruptions are going to be the new normal in supply chain, human capital, reach out to customers and a dynamic consumer preference bucket
  • Companies need to pick up customer and workforce trends, and respond dynamically
Q2: How do you see the Indian business for you and do you see that as a new area where you will find larger revenues coming in from India rather than … the focus on India would be different for you. Ans:
  • India is among the economies Accenture is heavily invested in
  • India is one of the largest employer-base for Accenture
  • Accenture helps retail and ecommerce players transform their customer reach and interaction. It helps banks use data and analytics to improve business performance
  • Focused industries in India: Telecom, banking, chemical, natural resources, energy, auto, retail etc
  • Work with organisations with long-standing partnerships
Q3: From a consultancy point of view, what are the areas do you think, transformations are needed in India? When you talk to industry, where they are looking at and what is the kind of feedback that you are getting from the industries of what they want? Ans:
  • India is a value-sensitive market – more than price, client organisations track value realisations for the investments
  • Investments in India made in the areas of transforming customer interface, transform supply chain and make it more sustainable
  • Investments to transform internal enterprise to allow digital collaboration, enabling data-driven decision making and creating a cloud-native infrastructure
  • Investors want to see returns on investment quickly because of disruptions

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First Published: Wed, January 26 2022. 08:30 IST

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