Page 2 - Consumer Protection Act

Consumer affairs dept asks online platforms to not use 'dark patterns'

The Consumer Affairs dept advised online platform to not engage in 'unfair trade practices' by incorporating dark patterns in their online interface to manipulate consumer choice

Consumer Protection Act meant to encourage consumerism, says Supreme Court

The Supreme Court on Monday said the Consumer Protection Act, 2019, is meant to encourage consumerism in the country and any technical approach in construing its provisions against consumers would defeat the objective behind its enactment. A bench of justices J K Maheshwari and M M Sundresh said a "pedantic and hyper-technical approach" would cause damage to the very concept of consumerism. The apex court's observations came while dealing with appeals against a National Consumer Disputes Redressal Commission (NCDRC) order passed in a matter relating to completion of a housing project. The bench said the Consumer Protection Act has got a "laudable objective" and the 2019 law facilitates consumers to approach forums by providing a very flexible procedure. "It is meant to encourage consumerism in the country. Any technical approach in construing the provisions against the consumer would go against the very objective behind the enactment," it said. The bench noted that the appellant .

Govt working to bring ecommerce policy, rules under consumer protection act

ONDC is a network enabler and not a platform, and therefore it has systematically worked towards adding more network participants, merchants, cities and transactions (orders per day) to the network

Govt plans to collaborate with influencers for better compliance

The industry representatives agreed on the importance of education for influencers and creators, as well as the role of influencer marketing in advertising, said the department

Courts to have liberal view towards Consumer Protection Act provisions: SC

The Supreme Court said on Thursday the Consumer Protection Act, 1986 is a "social benefit-oriented" legislation and courts have to adopt a constructive, liberal approach while construing the provisions of this law. The apex court said the law meets long-felt necessity of protecting the common man from such wrong for which the remedy under ordinary law for various reasons has become "illusory" and the importance of the Act lies in promoting welfare of the society by enabling the consumer to participate directly in the market economy. A bench of Justices Ajay Rastogi and C T Ravikumar made these observations while delivering its judgement on a batch of appeals filed by an insurance firm against the December 2004 verdict of the National Consumer Disputes Redressal Commission (NCDRC) which had held that a person who takes insurance policy to cover the envisaged risk does not take the policy for the commercial purpose. Elaborating on the facts of the case, the top court noted a vehicle

Is that dishwasher truly green or is it another case of greenwashing?

The US has green codes defined by the Federal Trade Commission to prevent consumers from misleading marketing claims

Centre pulls up Amazon, Byju's for unfair consumer practices: Report

Under the Consumer Protection Act, 2019, the department of consumer affairs has powers to penalise companies for misleading ads and unfair trade practices

WTO: India seeks views on consumer protection in e-commerce sector

Also calls for greater cooperation among enforcement agencies of member countries

States to set up district-wise price monitoring centre for essential items

A senior government official indicated that the Center is making every effort to manage the prices of basic commodities through the Price Monitoring Division

Pesticide sale via e-com sites welcome but may see more fakes, fear players

A section of players is wary of the proliferation of counterfeit products unless more checks and balances are put in place

Consumer protection rules: E-tailers may need user nod to share data

E-commerce firms may have to incur higher costs for upgrading tech to comply with norm

Delhi govt to launch app for grievances regarding packaged commodities

The cabinet minister has also directed officials to ensure that the consumers are not overcharged during the festive season for packaged commodities

Amazon moves Delhi HC against Rs 1 lakh CCPA fine in pressure cooker case

In the order, the CCPA directed Amazon to notify all consumers of the 2,265 pressure cookers sold on its platform, recall the pressure cookers, reimburse their prices to the consumers

Hotels and restaurants can't levy service charge by default, says CCPA

The hotels have to clearly inform the consumer that paying the service charge is at the consumer's discretion, the CCPA said

LocalCircles asks MoCA for standard after sales service for white goods

In its letter it has asked for publishing end of life service date on every white good/device, stipulated response time for complaint answering, issue resolution, resolution process

Controlling the hard sell

New guidelines toughen advertising standards usefully

Are eateries taking service charges illegally?

On Monday, the government said that eateries were illegally charging service tax from consumers. The eateries association, on its part, has denied it. Are eateries taking service charges illegally?

Govt likely to dilute draft e-commerce norms as consultation ends

Revised definition of e-commerce entity has been a bone of contention

SC agrees to examine if education is service within Consumer Protection Act

A bench of Justices D Y Chandrachud and B V Nagarathna noted that a similar legal issue is pending adjudication in another case and tagged the matter along with it

Justice Bhushan Gavai to inaugurate e-filing website for consumer disputes

Initially, e-filing will be possible only for disputes