Jehangir B Gai

The Bombay High Court ruled that an insurer cannot reject a claim by delaying the deposit of a valid premium cheque, holding the insurance company liable for deficiency in service

The Medical Council had exonerated Dr Agarwal of negligence. But the Consumer Commission held him guilty because he was an allopathic doctor who had prescribed an ayurvedic drug

Section 4(10) of the Consumer Protection (ECommerce) Rules, 2020, casts an obligation on the e-commerce service provider to provide a replacement or refund in case of deficiency in service

NCDRC confirms ruling directing Shivajirao More to refund ₹9.5 lakh with interest to a Maharashtra entrepreneur in grey-board unit case

The National Commission observed that the acquittal of the accused due to lack of evidence could not, by itself, lead to the presumption that no theft had occurred

The Delhi High Court emphasised that the Consumer Protection Act must be construed liberally: it permits a remote-degree legal heir or any family member to file a complaint

The District Commission pointed out that under consumer law, the seller is equally accountable for ensuring that the buyer receives a defect-free product

The National Commission dismissed the argument that only the horse was covered and not the trailer, calling it 'palpably amusing and fantastic'

The State Commission allowed the complaint and directed the bank and the insurer to be jointly and severally liable for compensating the loss, along with interest at 10 per cent

The National Commission in A1 Fauz International vs Audi India & Another held that the airbags failed to deploy not due to manufacturing defect, but because the truck did not have rear protection

Any defect identified by the expert would have to be rectified within one month, failing which compensation of ₹5,000 per day would be payable

National Insurance ordered to pay interest and costs after consumer panel finds deficiency in service despite partial settlement of ₹73 lakh claim

The State Commission noted it could not be inferred from the medical certificate that these ailments were present when the policyholder purchased the policies

The Supreme Court observed that staying the penalties imposed by the National Commission would set a dangerous precedent, allowing developers to delay justice by invoking insolvency proceedings

The high court held that the Insurance Act, a general law, must yield to the Succession Act, a special law that governs the rights of legal heirs

The National Commission disagreed, observing that goods were stored against payment of rent, which could not be termed a bailment

The State Commission held that though Uber functions as a cab aggregator, it should ensure timely and reliable delivery of services offered through its platform

The National Consumer Commission exonerated the doctor and the hospital but found DePuy and Johnson & Johnson liable for the defective implant

The National Commission ruled that a doctor who had followed the acceptable line of treatment could not be accused of negligence because the treatment did not succeed

The National Commission acknowledged that the complainant, a retiree, couldn't afford a 10-year annual premium and concluded that the agent had misled him