CSS bags deal from Virgin America

Cybernet-SlashSupport (CSS) has said it has bagged a remote infrastructure management (RIM) services deal from Virgin America, the newest US-based domestic airline. The size of the deal was not disclosed.

CSS will provide remote infrastructure management for Virgin America's IT systems. Virgin America, which plans to start flying domestically later this summer, selected Cybernet-SlashSupport to provide network monitoring and management, incident and problem management, help desk and other technology support services, according to a company statement.

The technology support will take place out of Cybernet-SlashSupport's offshore facilities in Chennai.

CSS has around 5,000 employees working out of its offshore facilities in Chennai and Coimbatore.

Bill Maguire, vice-president and chief information officer, Virgin America, said, "Key to the selection of CSS was the ability to scale up its services in keeping with Virgin's expansion to over 10 cities within a year of operation, and up to 30 cities within five years of service.

Shiva Ramani, chief executive officer, CSS said, "We will empower Virgin America by delivering standards-based technology infrastructure management services that will ensure 'all systems are go!' when they start their operations."