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NRAI approaches CCI against 'anti-competitive practices' by Zomato, Swiggy

NRAI on Monday said it has filed additional information with CCI

Zomato | Swiggy | NRAI

Press Trust of India  |  New Delhi 


Alleging "anti-competitive practices" by and Swiggy, restaurant industry body on Monday said it has approached fair trade regulator CCI for a detailed probe against the food ordering platforms.

Keeping the interest of restaurants in mind and how they have been affected by the "inherently anti-competitive practices" of and Swiggy, the National Restaurant Association of India (NRAI) on July 1 filed information with the Competition Commission of India (CCI), it said in a statement.

Issues such as bundling of services, data masking and exorbitant commissions charged, deep discounting, violation of platform neutrality and lack of transparency have been flagged in the submission, it added.

"We have been in constant dialogue with the food service aggregators over last 15-18 months to resolve critical issues impacting the sector.

"However, despite all our efforts, we have unfortunately not been able to resolve them with the aggregators. The needle hasn't moved much on these issues," President Anurag Katriar said.

has therefore approached the CCI now to look into the matter and investigate them thoroughly, he added.

"We are committed to the cause of our partners, and we will put our best efforts with the CCI to ensure that the practices of these marketplace platforms are aligned to the benefit of the entire F&B industry," Katriar said.

E-mails sent to and seeking comments on the matter did not elicit any immediate response.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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First Published: Mon, July 12 2021. 18:21 IST