BPO workers happy: survey

The satisfaction level of BPO industry workers rose 9 per cent in 2004 over the previous year despite a growth in employees base in the year 2003-04, a Dataquest-IDC survey has found.

Daksh emerged as the most satisfying employer. The survey, which was based on interviews with 462 workers, also found that 'salary' replaced 'higher education' as the top reason for attrition. The work timings and commute time were the top stress factors.