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NCDRC directs Air India to pay Rs 2 lakh to couple for delay in flight

Press Trust of India  |  New Delhi 

The apex consumer commission has directed national carrier Air to pay Rs 2 lakh compensation to a couple for the delay in its scheduled service from to Delhi, due to which they missed their flight to

The (NCDRC) directed the airlines to pay the amount, along with interest, to West Bengal-resident and his wife for not accommodating them in an alternative flight from to enable them to reach New in time to catch the connecting flight to

According to his complaint, on January 10, 2014, the flight which he had booked from Kolkata, departed late by almost three hours and by the time it landed in New Delhi, his connecting flight from there had already left leaving him stranded in the capital for four days.

The commission's presiding member S M Kantikar and member said, "One, Air did not run its concerned flight on schedule; two, did not put him in an earlier flight at which could have enabled him to catch his connecting flight from New Delhi; three, did not facilitate or provide courtesy to enable his early departure from New to New York, when he had landed late in New only due to the airlines' flight from Kolkata to running behind schedule."

The complaint stated that Poddar had to travel from Kolkata to via He reached on time, where he came to know that the flight from Kolkata to would depart late.

He urged the airlines to accommodate him and his wife in another flight, which was scheduled to depart earlier than his flight. However, he was not accommodated and he was stranded in Delhi for four days, in which period also facilitation and courtesy by the airlines to enable him to board an earlier flight from here was not provided, the complaint said.

The district forum had rejected the couple's claim after which they approached the state commission.

The state commission had directed the airlines to pay Rs 2 lakh for the financial loss suffered by Poddar while "purchasing fresh air tickets, loss of mandays, extra fooding and lodging charges, besides the immense harassment, mental and physical stress and agony endured".

The airlines had appealed against the state commission's order before the NCDRC which upheld the verdict.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, April 11 2019. 20:30 IST