Chatbot firms in India to generate over 20% of digital customers' revenue

With the use of ChatGPT, the conversations that bots have with customers will become more natural, conversational, and sympathetic

With a rising number of digital commerce firms employing their services, chatbots may generate about $12 billion in business revenue in three years. This is according to Swapan Rajdev, the chief technology officer and co-founder of Jio Haptik, a leading player in the chatbot world. Digital commerce firms range from companies engaged in e-commerce and insurance to financial services, banking, travel, hotels, and gaming.

Over the next three years, chatbot companies in India are projected to generate over 20 per cent of business revenues of their customers that run digital commerce platforms, thanks to technologies such as the artificial intelligence