Page 4 - Indigo

DGCA panel to review disruptions as IndiGo says 95% connectivity restored

According to airport data accessed on Saturday, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations

Action in IndiGo flight disruptions depending on inquiry: Govt official

Authorities will take appropriate action in the matter of IndiGo flight disruptions, depending on the inquiry committee findings, a senior government official said on Saturday. As flight disruptions continued for the fifth straight day, Civil Aviation Minister K Rammohan Naidu, along with senior civil aviation ministry officials, held a "serious meeting" with IndiGo CEO Pieter Elbers to review the situation and address the issues, the official said. The meeting, held in the national capital on Saturday, was attended by Civil Aviation Secretary Samir Kumar Sinha, and DGCA chief Faiz Ahmed Kidwai, among others. The official told PTI that the immediate priority is to restore normalcy in flight operations and the airline has been asked to ensure prompt refund of tickets. Against the backdrop of a large number of flights cancelled and delayed at various airports, causing hardships to thousands of passengers, aviation regulator DGCA has set up a four-member inquiry panel to ascertain the

Normalcy restored at airports across country: Govt after IndiGo chaos

Normalcy is restored at airports across the country and all necessary facilities are being provided to passengers, the Civil Aviation Ministry said on Saturday. Amid massive disruptions in flight operations due to crew shortage, IndiGo cancelled hundreds of flights, including 1,600 on Friday and over 800 on Saturday, since the crisis started earlier this week, leaving thousands of passengers stranded at airports across the country. IndiGo operates 2,300 flights across the country in a day. "Normalcy is restored at airports across the country and all necessary facilities are provided to passengers. Check-in and check-out are happening smoothly," the ministry said in a statement. Meanwhile, Mumbai International Airport Ltd (MIAL) said it has made arrangements to accommodate 25 grounded IndiGo aircraft at its facility. In a statement, MIAL further said it has implemented a range of initiatives to support passengers stranded at the terminal due to flight cancellations and operational

Operated 700 flights on Friday: IndiGo; points at 1,600 cancellations

Domestic carrier IndiGo on Saturday said it operated only 700 flights on Friday against its usual number of 2,300, suggesting 1,600 cancellations during the day. The airline had said it had cancelled "over 1,000 flights" on Friday, when IndiGo CEO Pieter Elbers, after maintaining a stoic silence on the crisis for three days, finally acknowledged that it was cancelling flights in big numbers. Besides cancelling a record number of flights in a day by any Indian carrier in the country's aviation history, IndiGo's on-time performance hit rock bottom at 3.7 per cent on Friday, triggered by disruption in operations amid the transition to the second phase of new flight duty and rest period norms for pilots, as per the Civil Aviation Ministry website. The second phase of these norms, which came into force from November 1 and consist of change in night definition to 12am-6pm from 12 am-5 pm earlier, and restricting number of night landings to two from six earlier, applies to all domestic ...

IndiGo crisis: DK Shivakumar urges govt to act fast, restore normalcy

With large scale flight cancellations by Indigo airlines leaving passengers stranded, Karnataka Deputy Chief Minister D K Shivakumar on Saturday urged the Centre to act immediately and bring the situation under control. He called the IndiGo fiasco a the direct result of the govt's monopoly model. Taking to social media platform 'X', Shivakumar said India is witnessing the worst aviation meltdown in its history. "Thousands of flights cancelled - leaving our people stranded everywhere". "The IndiGo fiasco is the direct result of the govt's monopoly model. And as always, it is ordinary Indians who are paying the price," he said. Shivakumar said that the Kempegowda International Airport in Bengaluru, which is India's 3rd busiest airport with nearly 40 million travellers a year, is in complete chaos. "This is hurting families, businesses and our national reputation. I urge the Union Government to act immediately and bring this situation under control. Our people deserve better," he ...

87% IndiGo fliers want service lapses probed under CP Act class action

As much as 87 per cent of respondents of a survey conducted on IndiGo passengers said they wanted service deficiency of the airline to be put under Class Action provision of the CP Act 2019, a statement said on Saturday. A class action provision is a legal mechanism that allows a group of people with a common grievance to collectively sue a company for acts like mismanagement or fraud. The survey was conducted by LocalCircles in the wake of domestic carrier IndiGo cancelling hundreds of flights in the last four days, leaving thousands of passengers stranded at various airports in the country, as airfares hit the skies. There have been class-action (or proposed class-action) lawsuits -- mostly outside India -- against airlines over refund, cancellation, compensation and related issues, it said. Beyond cancellations and delays, many IndiGo fliers raised serious concerns about refund integrity (deductions and delays), failed "zero-cancellation/insurance" promises, shifting itinerarie

Cancelled 800 flights today; addressing refund issues on priority: IndiGo

Domestic carrier IndiGo has said it cancelled over 800 flights on Saturday, much lower than Friday's number of more than 1,000, and it is addressing all customer refund issues on "priority". The airline, which has been granted major relaxations by the DGCA in the second phase of the new flight duty and rest period norms for pilots, after it told the aviation safety regulator that it was facing significant transitional challenges in roster planning and crew availability under Phase-2 FDTL requirements, also said it is working "determinedly" to bring its operations back on track across the network. "The number of cancellations on Saturday dropped below 850 flights, much lower compared to Friday. We are continuing to work towards reducing this number progressively over the next few days," IndiGo said in a statement. The airline's teams are focused on stabilising schedules, reducing delays, and supporting customers through this period, it said, adding, "We are also working closely with

MoCA directs IndiGo to trace and deliver baggage within next 48 hours

Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds

Travel operators offer 100% refunds amid Indigo flight cancellations

Leading travel operators increase customer support; MoCA invokes regulatory powers to ensure fair and reasonable fares charged by other airlines across all affected routes during the crisis

IndiGo flight disruptions: Govt imposes caps amid surge in ticket prices

The government on Saturday capped the airfares in the range of Rs 7,500 to Rs 18,000 depending on the distance amid soaring air ticket prices due to the IndiGo flight disruptions. The fare limits, excluding applicable charges, are not applicable for business class and UDAN flights, the civil aviation ministry said in an order. However, the order did not provide clarity on whether the caps are applicable for economy class tickets or both economy and premium economy class tickets. Under the limits, for a flight flying up to 500 kilometres, the fares are capped at Rs 7,500 and for 500-1,000 kilometres, the ticket price cap is Rs 12,000. For flights operating 1,000-1,500 kilometres, the fares are limited at Rs 15,000 and for above, 1,500 kilometres, the cap is Rs 18,000. The cap means that for a Delhi-Mumbai flight, which is covered in a distance of over 1,300 kilometres, the fare for at least the economy class is capped at Rs 18,000. The limits will be in place till the situation ..

Nearly 35 IndiGo flights cancelled at Ahmedabad airport as chaos continues

As many as 35 flights of IndiGo scheduled for departure from the Sardar Vallabhbhai Patel International Airport in Ahmedabad were cancelled on Saturday, escalating the woes of stranded passengers hit by the double whammy of travel uncertainty and alleged lack of basic facilities. Similar scenes were witnessed at the Vadodara airport, where three flights scheduled for departure were cancelled by IndiGo Airlines, which has been struggling to restore flight operations that had been in disarray for the last five days. In a partial relief for passengers travelling from the Rajkot airport, only one IndiGo flight -- for Mumbai -- was cancelled, while seven flights for Delhi, Mumbai, Goa, Hyderabad and Bengaluru operated, officials said. An Ahmedabad Airport official stated that a total of 72 6E flights of IndiGo Airlines, scheduled for arrival and departure between 12:01 am and 11:59 pm, were cancelled on Saturday, including 35 departure and 37 arrival flights. Six flights, including thre

Air India, AI Express look to add capacity amid IndiGo flight disruptions

Air India Group is looking to add capacity to help passengers impacted by the IndiGo flight disruptions. "Since 4 December, economy class airfares on non-stop domestic flights have been proactively capped to prevent the usual demand-and-supply mechanism being applied by revenue management systems," a statement said on Saturday. Both Air India and Air India Express have put in place caps on economy class fares. The statement from Air India came hours after the government announced introduction of airfare caps amid IndiGo flight disruptions. Air India also said it is not technically possible to cap fares for all flight permutations. "Air India and Air India Express are seeking to add capacity to help travellers and their baggage reach their destinations as quickly as possible," the statement said.

What are India's pilot safety rules that hit IndiGo operations, air travel?

The new regulations, first proposed in early 2024, were implemented in two phases this year, with the latest implementation date of November 1

Modi promised ease of air travel but gave 'cease of air travel': Congress

Taking a swipe at the government over the IndiGo flight disruptions, the Congress on Saturday said Prime Minister Narendra Modi promised ease of air travel but gave "cease of air travel" and asked whether Union Civil Aviation Minister K Rammohan Naidu would take responsibility for the "unprecedented crisis". The opposition party claimed that the ongoing IndiGo chaos was not an accident but the direct outcome of the BJP government's "relentless push to manufacture a duopoly in the sector". With IndiGo flight disruptions impacting thousands of passengers, the Ministry of Civil Aviation on Saturday directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure that the baggage separated from the travellers is delivered in the next two days. A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance

IndiGo crisis: Govt asks airline to complete refund by Dec 7, other updates

After a week of disruptions, Indigo says operations are gradually stabilising and cancellations may drop below 1,000 today; passengers have been offered full waiver on cancellations and rescheduling

IndiGo crisis prompts Centre to enforce fare caps on major routes

Ministry of Civil Aviation caps fares after IndiGo's disruptions send prices soaring, warning airlines against exploiting stranded travellers and promising action in case of violations

IndiGo flight cancellation: Use fall to buy for the long term, say analysts

IndiGo share price has corrected sharply amid mass flight cancellations. Analysts say the dip may offer a long-term entry opportunity despite near-term volatility

IndiGo CEO apologises for flight chaos, says ops to stabilise by mid-Dec

IndiGo CEO Pieter Elbers apologised for the unprecedented cancellations and said disruptions should ease from Saturday, with full operational stability expected between December 10 and 15

IndiGo flight chaos derails Big fat Indian weddings: Flyers share ordeal

A newly married techie couple found themselves attending their own wedding reception virtually after their IndiGo flights from Bhubaneswar to Hubballi were cancelled

IndiGo apologises for disruptions, offers refunds and full waiver to flyers

In an official statement, IndiGo acknowledged the inconvenience caused to passengers and expressed regret over the situation