Impact of Tech & AI On Retail Banking – Pros and Cons | BFSI Summit 2025 | Business news
Last Updated : Oct 30 2025 | 2:41 PM IST
The role of artificial intelligence (AI) is expanding in retail banking, however, speaking at the Business Standard's BFSI Summit 2025 on Wednesday, banking heads urged to exercise caution. "Artificial Intelligence (AI) is helping bankers to identify the patterns. But it should be used responsibly; otherwise, it can create bias", said Virat Diwanji, National Head - Consumer Banking, Federal Bank.