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Learning from the Masters

01 Sep 2014

The blossoming IT services sector in India has learnt many lessons on staffing from manufacturing

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Book Extract: Limit hierarchical layers

01 Sep 2014

Organisations think of delayering in terms of cost savings, but far more important is the way it can free up managers to really ...

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When the medium is the message

01 Sep 2014

What Kan Khajura Tesan can teach you about content marketing

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Winning with culture

01 Sep 2014

Don't blame culture for business problems, instead focus on the critical few behaviours that need to change in the context of the ...

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The need to look outward is common to both India and China: Anil K Gupta

01 Sep 2014

Interview with Michael Dingman chair in strategy & globalisation, Smith B-School, University of Maryland

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Identifying the right reward system

01 Sep 2014

According to Towers Watson's Global Talent Management and Rewards study, there is a disconnect between employers' and employees' ...

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Five steps in building the employer brand

01 Sep 2014

It is important to invest enough time and resources to do this effectively

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Business apps for SMEs

01 Sep 2014

If Indian telcos mobilise their sales force and drive adoption of mobile business applications (MBAs) among SMEs, they could gain ...

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Be active on Twitter

01 Sep 2014

It is not easy and intuitive to understand as Facebook and LinkedIn

How do you motivate employees?

01 Sep 2014

The answer is: "You can't." You can only engage the motivation that's already there

The Strategist top five

01 Sep 2014

SERVICE-ABILITY: CREATE A CUSTOMER CENTRIC CULTURE AND ACHIEVE COMPETITIVE ADVANTAGE

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The Strategist Quiz (#372)

01 Sep 2014

Whose words are these: "And there was Jack Welch. I got him into India because GE was not known in India and Pakistan. I pressed ...

Answers to last week's quiz (#371)

01 Sep 2014

Connect Maria Sharapova with the Indonesian word for tiger and what do you arrive at?

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Entertainment pips social networking in online search

01 Sep 2014

Entertainment is the most popular online search category in India, with videos and music representing the largest sub-categories

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Rethinking the media plan

25 Aug 2014

Instead of thinking in silos, marketers should try to create immersive storyscapes

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Book Extract: Culture and recruitment

25 Aug 2014

Delayering, team spirit and flexibility of work are some of the key elements of strategic human resource management at Nissan

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After-sales is a sure-shot way to engage with the customer: Michael Mayer

25 Aug 2014

An effective after-sales strategy allows customers to touch the brand. It helps develop that element of satisfaction and delight ...

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It's not about money

25 Aug 2014

Between April and June 2014, Infosys' employee attrition rate touched 19.5 per cent, the highest in the company's 30-year ...

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An engaging service vision

25 Aug 2014

An engaging service vision energises everyone to focus and fulfil a powerful promise of service. An engaging service vision wakes ...

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The curse of the high performer

25 Aug 2014

Devika worked hard every year. Received a 'meets expectation' rating twice and an 'exceeds expectation' once. She also won an ...

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